All mainland trains implement Internet ticketing today

Beijing, September 29 (Reporter Lu Ya Nan): By the end of September, all EMU trains had been sold on the Internet; before the end of the year, all trains were sold on the Internet; before the Spring Festival of 2012, telephone bookings were expanded to national railways. This is The reporter learned from the Ministry of Railways on the 29th.

The railway department will provide a variety of ticket payment methods, expand bank card payment coverage, and facilitate passengers to purchase tickets.

It is learnt that the convenience measures provided by the railway department for passengers include: further improving the system for real-name ticket management, strengthening the ticketing system for real-name tickets, expanding the scope of real-name ticket implementation, strictly managing the internal ticketing of railways, and severely cracking down on the illegal behavior of repurchasing tickets; The model will improve the quality of food and beverage supplies, provide rest assured and satisfied food for the general passengers, strengthen the construction of railway call center, standardize information release and management of passenger complaints, and build the railway call center as an important platform for serving large numbers of passengers.

The Ministry of Railways stated that before the "1 July" next year, the national railways will carry out the "customer service excellence in advance" campaign in the passenger window units to launch a number of new measures to facilitate the people and the people, optimize the service environment, improve service attitude, and improve service quality. We will work hard to resolve the issues most concerned, most desired, and most unsatisfactory to the general public.

At present, the railway department is further revamping the station vehicle service facilities and the sanitary environment. By the end of October, Beijing will be completed, Shanghai will enter Shanghai, and trains will be rectified into the panzhihua. The company will strive to complete the task of rectifying other passenger trains across the country by the end of the year. Optimize bus service functions, promote the use of collecting devices, and improve the facilities for disabled people. Renovation of barrier-free facilities for existing stations and reconstruction of disabled facilities for some existing passenger vehicles. In the future, new passenger trains must be equipped with fully functional disabled facilities.

According to the relevant person in charge of the Ministry of Railways, the railway department will revise and improve the “Quality Standards for Railway Passenger Transport Services” and make it known to the public through various means, make commitments to the general passengers to implement service standards, and strengthen the supervision and evaluation of the implementation of service standards. Accept the supervision of the people.