FAW Jiefang Carries Out Post-sale Training for Mongolian Customers, Touched Services Extend Overseas

Recently, a company delegation from Mongolia visited FAW and participated in a 10-day "liberation after-sales service training" jointly organized by the Overseas Business Office of FAW Jiefang Automobile Sales Company, the Service Department, and FAW Group Import and Export Corporation.

In April 2011, the Mongolian company purchased 10 FAW liberation mine dump trucks for the first time. For the first time the customer purchased FAW Jiefang Dump Truck and had little knowledge of FAW Jiefang Company and its products, the overseas business office of FAW Jiefang Sales Company, the Service Department and FAW Import & Export Corporation decided to take short-term training for customers and make detailed training plans. The Overseas Business Office specially organized personnel to produce training courseware, introduced the participants from the aspects of liberation of corporate culture, development history, and leading products, and detailedly introduced the model configuration and product advantages developed for the liberation of the Mongolian market.

At the same time, trainees are systematically trained on engines, gearboxes, axles and electrical parts. The introduction of performance parameters, working principles, troubleshooting, maintenance and maintenance, and actual step-by-step disassembly and installation are used. Teaching mode. After the technical training, they also led the students to the final assembly shop to visit and explain the actual car.

After the visit, the participants stated that through the study of the liberation products of FAW and the visit of the FAW Jiefang Production Line, they have enhanced their understanding of the strength and products of FAW Jiefang Company. After returning home, they will definitely share with FAW’s employees what they have seen and learned. , do a good job of product after-sales service, and strive for more cooperation opportunities.

All along, FAW Jiefang has attached great importance to the after-sales service of its products. The impressed service of FAW's liberation has penetrated deeply into the hearts of domestic users and has been recognized and affirmed by users. Although the overseas after-sales service is relatively difficult, FAW Jiefang Truck has always been adhering to the overseas marketing strategy of sales and service. It has repeatedly provided after-sales service training for customers such as Russia and Iran, which has increased the awareness of overseas users of the brand of FAW.

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