Mercedes-Benz vice president of personnel changes in China Nandi back to headquarters

Recently, the Headline App was informed from related channels: Nan Di, executive vice president of after-sales service of Beijing Mercedes-Benz Sales Service Co., Ltd., stepped back to work at the headquarters and has completed the transfer of work. In addition, Gao Fei, head of Mercedes-Benz's network development in China, will also be transferred to the president of Mercedes-Benz (Hong Kong).

This is another change in personnel of Beijing’s Mercedes-Benz after Zhang Jian’s “shooting” of Li Hongpeng in February this year. The headline App understands that Nandi has been in charge of Beijing Benz for four years. In the past four years, the Mercedes-Benz brand has followed the pace of channel grooming and service upgrade in terms of after-sales service, which has brought Mercedes-Benz customers an ever-increasing service experience.

â–² Nandi, former executive vice president of after-sales service of Beijing Mercedes-Benz Sales Service Co., Ltd.

In late March, Mercedes-Benz also launched a new after-sales Chinese proposition at the Mercedes-Benz Experience Store in San Francisco, Beijing - “Take what we are doing” to explain the Mercedes-Benz after-sales service commitment under the new trend “My. Service". At the press conference, Nandi once stated that “To my direction” will reinforce the emotional resonance of brand services and consumers with respect to future travel technology, travel mode and travel experience.

At that time, Nandi introduced to the Auto Topline App that Mercedes-Benz’s first-time vehicle repair rate in China has been maintained at 98% for three consecutive years, ranking the world leader. In addition, the Mercedes-Benz Service Skills Masters has been developing for ten years since 2008 and has trained a number of after-sales service personnel who are in line with international standards for the automotive industry in China.

At present, the number of Mercedes-Benz customers in China is increasing rapidly. In 2017, Mercedes-Benz delivered 610,965 new vehicles in China, which was a year-on-year increase of 25%, and exceeded the 600,000 mark for the first time in a single global market. In the first quarter of 2018, Mercedes-Benz also won the first place in the luxury car market in China with nearly 170,000 cars.

In the future, how will the successor bring more new ideas to the Mercedes-Benz brand after-sales service under the “new four modernization” trend and the Mercedes-Benz visionary future strategy?